Customer Relations Manager / Customer Excellence

by | Mar 9, 2018 | Macquarie Park

  • Manage the sales and admission process for leading residential and retirement living provider.
  • Excellent salary package.
  • Macquarie Park location, North Western Sydney.


The Culture:

Our client is a provider of the full range of residential aged care, health, home care and retirement living services. Catholic Healthcare Ltd. (CHL) is in a growth and development phase aligned with their strategic plan. Their focus is on providing excellence in customer experience in the sales and admissions process.


The Job:

  • Developing the customer relations team so they are equipped to deliver excellent customer service.
  • Manages the end to end sales and admission process for the residential aged care and retirement living services.
  • Ensures sales and admission processes are compliant with regulatory and legislative requirements while meeting customer needs.
  • Innovating with the team around frameworks and systems that will enhance customer experience, build on sales and support the Residential and Retirement Living Managers.
  • Will enhance pipeline enquiries and leads to improve sales conversion rates to maximise occupancy.
  • Will empower the customer relations team to work effectively with those they support within the business through the admissions and sales process.
  • Is expected to deliver new ideas, analysis and generate potential opportunities for improvement in the admissions and sales processes.
  • Inputs strategically into accommodation and competitor pricing analysis, ensuring appropriate positioning for CHL within the market.
  • Will develop strong and beneficial relationships within CHL so the customer relations team is known as a trusted resource.
  • Pays an attractive remuneration package.


To succeed in the role you have:

  • A commitment to team building and ensuring all involved in the sales and admissions process have positive experiences.
  • The desire to provide sales and customer service excellence in all that you do.
  • Experience with and understanding of residential aged care legislation, regulatory requirements and contractual obligations pertaining to sales and admissions processes.
  • Demonstrated experience working within residential aged care / retirement living.
  • A desire to transform the way things might be done, and a love of coaching and developing effective and happy teams of people.
  • People management capabilities and strong attention to detail.
  • Relevant Tertiary qualifications in business, marketing, customer service or related field.
  • Systems orientation, sound MS Office  and flexibility in your approach.


All enquiries and applications are confidential.

Appointment will be conditional upon a satisfactory Federal Criminal Records check.

Apply Online



Ready to start a role where you can be your best?

Get in touch on

(02) 9144 4544

  • Full Time

  Macquarie Park NSW



Location: Macquarie Park, NSW